Due to chilly weather, laziness, lack of discipline and worry about my swimsuit not fitting ... led me to text my buddy and talk her into SKIPPING our exercise (deep water aerobics). After she agreed, I told her she could never let me do that again. No canceling unless blood or tsunami is involved. So we start Monday.
I had a lot of busy computer work today, including spending 30 minutes with customer service at my credit union. They are truly wonderful, helpful people. My Maui HOA … not at all. My monthly fees are set up to be paid automatically by the CU to arrive on the first. Several months ago the HOA’s property management company was purchased by a larger property management company. All of a sudden, in October I was told my dues were delinquent by three months.
Since the checks are directly produced through the CU, I do not have online access to get front and back or even check number. By the time I did get a verbal check number and clearing date, the HOA clerk called and said “oh never mind, accounting department has straightened out your account.” The next month, my account shows a $10 late fee and $39 in arrears. WHAT?
Unfortunately, the clerk seems to not have all the color crayons in her box. I decided that it would be better for me to have everything IN WRITING from now on because her memory doesn’t seem to be that good either. In two weeks she doesn't remember saying my account was fine??
I sent her the listing of 2014 payments, twelve of them. She sent me her ledger that showed manual billings for three months and I could not make hide nor hare of their other postings. She kept calling me. I would send a return email asking that we handle everything via email. She just didn’t get it. When I returned to Maui, I contacted my neighbor who is now President and asked what he thought about the new company … he immediately said “uh oh, you are having problems too?”
He made an unannounced visit to the property management office to spot check a few accounts, and then asked if I could send a copy of the November payment. My dedicated customer service rep tried many ways to email it to me but it had to be encrypted (bank policy) which we never did get to work. So I took the check number and the date it cleared and she will mail me the front/back … to my Portland home so my daughter can mail it to me in Maui.
I sent an email (always with a copy to Doug, the Prez) with the check number and the date cleared. She promptly wrote back … can you send me the check number???
(taken on my little walk)
Luckily, the sun is shining so I took myself on a brisk walk. There are a few things I should do or call about but I’m not sure my patience is at a level to do ANYTHING in a nice, calm way.
I’m gonna go watch whales for a bit!