This morning I got an email from my VISA company confirming I had changed my due date for my payment. ???? I did no such thing ... at least not on purpose. I check all my charges and deposits on Mint.com and rarely visit the VISA site.
Today I am feeling spirited so when I couldn't find a way to email my concern, I made the phone call. Fortunately, Lindsey in Florida didn't have to ask for my credit card number and the last four digits of my SSN after I dutifully typed it in when nicely asked by the mechanical voice. She said someone changed my mailing address and when I said it wasn't me ... she forwarded me to the Fraud Department.
Tammy, physically located in Denver (in the fraud dept), did a little research and discovered the United States Postal Service computer system told their computer system that I lived in Maui. I explained that I live both places (lucky me) but I have my mail sent to Oregon. After a bit of being on hold (the whole call lasted only 30 minutes ... why does it seem so much LONGER ....), she put my old address back in and changed my due date back.
Don't you think you would notify the cardholder BEFORE you changed their address when such information doesn't come from the cardholder? Often when you use a credit card the little machine asks for the zip code of your billing address. Imagine my embarrassment if this had happened and I didn't have another credit card?
She tried the old "explain it to elderly lady" routine but I gave her two instances (and I'm sure there are many more) of why I would, and any large corporation should, verify and confirm any personal info change WITH the person whose name is on the account. I get mail here in Maui addressed to Mr. Ralph's mom, Hazel. She passed away in 1993 and had never been to Maui. I also get mail addressed to his ex-wife who also has never visited Maui.
Mission accomplished. The rest of the day was much more fun!